During Your Stay
Supporting patient transfers across regions within Ontario
Our highest priority is the safety and well-being of patients and front-line health care teams. As the rate of positivity for COVID-19 remains high across the province, hospitals are facing significant pressures.
Currently, we are working as a system with our hospital partners to transfer patients to surrounding hospitals that are able to accommodate a similar level of care in a timely manner. Every effort is being made to keep patients as close to home as possible.
By treating hospital capacity as a single system we can collectively ensure equal access for patients and support the stabilization of hospitals in Ontario.
If you have any questions during your stay, ask a member of your care team. If they don’t know the answer, they will connect you with someone who can help.
Below you will find the answers to some other frequently asked questions.
F.A.Q.
What should I bring with me to the hospital?
You should always bring:
- Your Ontario health card
- A piece of government-issued photo ID
- All your medications (in original bottles)
If you use mobility, vision or hearing aids, bring those devices with you.
If you have additional health coverage, bring your insurance information with you.
Expectant mothers should bring newborn diapers.
Please bring any personal toiletries you might need. But there is a Rexall pharmacy on Level 1 if you forgot something!
Is there anything I shouldn’t bring with me to the hospital?
We encourage you not to bring any valuables with you to the hospital. We are not responsible for any lost or stolen items. This includes, but is not limited to:
- Cell phones
- Laptops
- Jewellery
- Cash or credit cards
Do I need to pay for my hospital care?
If you are a Canadian resident, OHIP will cover most, if not all, of your hospital services. Some services are “de-listed” by OHIP. Your insurance may still cover some of these services.
Click here for more information about OHIP coverage.
OHIP does not cover private or semi-private rooms. If your insurance covers these accommodations, let us know right away.
Television & Internet
Patients can access television and internet options through their Integrated Bedside Terminal. Patients in a private room can stream content to a larger screen.
Please note there is a fee to use these services.
- 1-day package: $10.00
- 2-day package: $20.00
- 3-day package: $30.00
- 7-day package: $50.00
- 30-day package: $99.99
If you have questions about paying your bill, contact our finance department:
When can I go home?
Your care team will let you know when you can go home. Discharge is usually at 10:00 a.m. Please arrange for someone to pick you up. If you need a taxi, the unit clerk can call for you. If you have any questions about going home, ask a member of your care team.
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