Canada has taken a critical step forward in addressing the urgent issue of suicide with the launch of the 9-8-8 Suicide Crisis Helpline on November 30, 2023. This new three-digit emergency number is now accessible 24/7 for calls and texts in both English and French, providing crucial support across the entire country.

Suicide remains a pressing public health concern affecting people of all backgrounds and ages.

How does 9-8-8 work?

The 9-8-8: Suicide Crisis Helpline will offer 24/7/365, trauma-informed and culturally appropriate suicide prevention crisis support in English and French by phone and text for everyone living in Canada.

When someone reaches out to 9-8-8, they will be connected to the responder who is closest to them, based on their area code. In the event that a local responder is not available, the call or text will be routed to another 9-8-8 partner or the national hub that will provide support, ensuring that calls and texts to 9-8-8 are answered.

Crisis responders will answer 9-8-8 calls and texts, drawing on their extensive training. Training includes how to assess suicide risk, how to be an active listener and how to work with the person they are supporting on coping techniques and creating a safety plan.

Depending on where they live, callers will also be able to select an option to receive specialized support for youth or Indigenous communities.

The launch of 9-8-8 is the result of extensive collaboration between the Government of Canada, CAMH, and various partners, both local and national, including Indigenous-focused services. This initiative marks a significant milestone in Canada’s commitment to suicide prevention and mental health support.

If you or someone you know is struggling with suicidal thoughts, remember that help is now just a call or text away—dial 9-8-8.

Click here to learn more.