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Interpreter Services:
Using a Telephone Interpretation Service to Talk to Staff and Doctors at HRH

 

[Download the pamphlet: Interpreter Services - Servizio interpreti - Servicios de interpretación (PDF) PDF icon]

 

A telephone interpretation service is available to you, your family and your care providers 24 hours a day, in over 170 languages.

 

  • The service can be used anytime.
  • It is private and confidential.
  • You can use it when you are in the hospital.
  • If you call the hospital, an interpreter can come on the line to speak to you.
  • There is no charge to use the telephone interpretation service.

 

How do I use the telephone interpretation service?

 

  1. Ask hospital staff to call the telephone interpretation service for you.
  2. Tell staff what language you speak.
  3. You can then speak directly to the interpreter.
  4. They will ask for your permission to interpret.

 

Why do we use an interpretation service?

 

  • For your safety, we want to make sure that you get the correct information from us and that we get the correct information from you.
  • We want you to know your diagnosis so you can take part in your treatment plan.
  • We want to keep your information private and confidential.

 

Where do I go for help and more information?

 

  • Patient areas will have a staff member that can help you.
  • Go to the Information desk.
  • Registration in the program areas will be able to help you.

 

 

Remember...
  • Don’t feel rushed.
  • You can use the telephone interpretation service as many times as needed.

 

 

Interpretation Service Available

 

English Translation:  You have the right to an interpreter at no cost to you. Please point to your language. An interpreter will be called. Please wait.

 

Translation of the statement, "You have the right to an interpreter". Non-English speaking people are asked to point to their language so an interpreter can be called.

 

 

Form#: 001452
Last Revised: March 2016
Author: Humber River Hospital

Patient Care Reinvented.