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Accessibility at HRH

Humber River Hospital is committed to treating all people with respect, in a way that allows them to maintain their dignity at all times. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility wherever possible. We will meet and exceed the accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

Multi Year Accessibility Plans

This HRH Accessibility Plan encompasses the requirements of the Integrated Accessibility Standard Requirements (IASR) developed under the Accessibility for Ontarians with Disabilities Act, 2005. The plan provides for continual improvement of access to facilities, policies, programs, practices and services for patients and their family members, staff, health care practitioners, volunteers and members of the community. It outlines the HRH strategy to identify, remove and prevent barriers across the hospital. It is updated at least every five years and is done in consultation with persons with disabilities. A status report is prepared annually and is made public.

Read HRH’s Integrated Accessibility Standard Requirements

Accessible Information

If you are a member of the public, and require any of the hospital’s publicly available documents including our public safety information, in an accessible format please contact Leon Rakopoulos in our Public and Corporate Communications Department at 416-242-1000 extension 81600 or by email at

American Sign Language

Sign language (ASL) interpreters are available for the deaf, deaf-blind, and hard of hearing patients. If you or a family member needs this service please talk to your health care provider.

Communication Devices

Humber River Hospital provides a variety of devices for people with hearing or sight disabilities such as:
  • i-Pads to access live remote sign language interpreters
  • Pocket Talker amplifying devices

Emergency Procedure Plans or Public Safety Information

HRH will provide emergency procedures, plans or public safety information in an accessible format as soon as practicable, upon request.

Related Accessibility Documents



Text911 Services

Ontarians with hearing and speech impairments living in areas policed by the OPP will be able to text calls to 911 starting April 15, 2015.

The new Text911 service will be available only to those who qualify and who register their hand-held devices with their wireless carrier, said OPP.

The T911 service is not intended for use by the general public, police said.

For more information, visit or

Patient Care Reinvented.